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Terms & Conditions

Welcome to Iconic Vending. We aim to make grabbing a snack or drink quick, easy, and reliable. These Terms & Conditions set out how our machines and services work, so you know exactly what to expect when using them.
 

1. Introduction

These Terms & Conditions govern the use of vending machines, websites, support services, and related services operated by G2V Design Pty. Ltd. (ABN 23 612 321 356) trading as Iconic Vending (“Iconic Vending”, “we”, “our”, “us”).

By purchasing products from our vending machines, accessing our website or support services, you agree to these Terms & Conditions.

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2. Nature of Service

Iconic Vending operates unattended retail vending machines located at various third-party premises throughout Australia.

Products may include:

  • packaged food

  • confectionery

  • snacks

  • cold beverages

  • other consumer convenience items

Machine product ranges, availability, pricing, and payment methods may vary between locations.
 

3. Pricing

All prices displayed on vending machines are in Australian Dollars (AUD) and include GST where applicable.

Prices may change without notice.

Displayed pricing at the machine at the time of purchase is the applicable sale price.

4. Payments

Our vending machines may accept:

  • credit cards

  • debit cards

  • mobile wallets

  • prepaid payment systems

  • cash (selected machines only)

Customers are responsible for ensuring sufficient available funds are present at the time of purchase.
 

5. Card Authorisations & Pending Transactions

Some payment providers or banks may place temporary authorisation holds or pending transactions on customer accounts.

These may appear:

  • before product dispensing, or

  • where a transaction is interrupted or cancelled

In many cases, pending authorisations automatically reverse according to the customer’s financial institution timeframes.

We do not control banking processing times.

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6. Product Availability

While we aim to maintain accurate machine inventory and pricing, products may occasionally:

  • become unavailable

  • fail to dispense correctly

  • differ slightly from displayed images

  • be substituted due to supplier availability

If a paid product is not supplied correctly, customers may request assistance through our support page.

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7. Refunds & Support

Customers who experience a vending machine issue may submit a support or refund request via our website.

Customers may be asked to provide:

  • purchase date and approximate time

  • machine location

  • product purchased

  • abridged payment card details

  • email address or contact information

Refund requests are assessed using transaction logs, machine telemetry, and payment records.

Approved refunds are generally returned to the original payment method.

Refund processing times may vary depending on banking institutions.

Please refer to our Refund Policy for further information.

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8. Food & Beverage Products

Customers are responsible for:

  • reviewing product ingredient information

  • checking allergen warnings

  • considering dietary requirements before consumption

Product packaging supplied by manufacturers contains the applicable nutritional and allergen information.

Iconic Vending is not responsible for allergic reactions or dietary incompatibilities arising from products selected by customers.
 

9. Product Quality & Safety

We take reasonable steps to:

  • rotate stock

  • monitor expiry dates

  • maintain food safety standards

  • service and clean vending equipment

Customers who believe a product is damaged, unsafe, contaminated, or expired should contact us promptly and retain the product where possible for investigation.
 

10. Machine Availability

We aim to keep machines operational; however, we do not guarantee uninterrupted availability.

Machines may occasionally experience:

  • telecommunications interruptions

  • payment gateway outages

  • stock shortages

  • refrigeration faults

  • maintenance downtime

  • power interruptions

To the extent permitted by law, we are not liable for inconvenience or indirect loss arising from machine unavailability.
 

11. Customer Conduct

To ensure our machines remain safe and accessible for everyone, customers must not:

  • intentionally damage vending machines

  • interfere with machine operation

  • attempt unauthorised access

  • use fraudulent payment methods

  • misuse refund processes

We reserve the right to refuse service, cancel transactions, or report unlawful conduct where appropriate.

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12. Website Use

Users of our website agree not to:

  • submit false or misleading refund claims

  • attempt unauthorised access to systems

  • interfere with website operation

  • upload malicious software or content

Website content remains the property of Iconic Vending unless otherwise stated.

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13. Limitation of Liability

We stand behind the quality of our products and services and aim to resolve issues fairly.  Nothing in these Terms & Conditions excludes rights or remedies available under the Australian Consumer Law.

To the extent permitted by law:

  • our liability is limited to the replacement, resupply, or refund of affected products or services

  • we are not liable for indirect, consequential, or incidental loss

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14. Privacy

Information submitted through our website or support systems may be collected for:

  • transaction verification

  • customer support

  • fraud prevention

  • operational reporting

Customers should never submit full card numbers, PINs, or banking passwords.

Please refer to our Privacy Policy for further information.
 

15. Changes to Terms

We may update these Terms & Conditions from time to time.

Updated versions will be published on our website and take effect upon publication.
 

16. Governing Law

These Terms & Conditions and use of our website are governed by the laws of Victoria, Australia.

Vending machine operations, food sales, payment processing, and related activities may additionally be subject to the laws and regulations applicable in the Australian state or territory in which the relevant vending machine is located.

Nothing in these Terms & Conditions excludes any rights or remedies available under the Australian Consumer Law or other applicable legislation.

To the extent permitted by law, disputes relating to these Terms & Conditions are subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.

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