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Privacy Policy

1. Introduction

This Privacy Policy explains how Iconic Vending, operated by G2V Design Pty. Ltd. trading as Iconic Vending (“Iconic Vending”, “we”, “our”, “us”), collects, uses, stores, and discloses personal information.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, vending machines, support services, or interacting with us, you consent to the practices described in this Privacy Policy.
 

2. What Information We Collect

Depending on how you interact with us, we may collect information including:

Personal Information

  • name

  • email address

  • telephone number

  • business or site details

  • correspondence submitted to us
     

Transaction Information

  • purchase date and time

  • vending machine location

  • products purchased

  • partial payment card details (such as first 4 and last 4 digits only)

  • transaction identifiers

  • refund request details
     

Technical Information

When using our website, we may collect:

  • IP address

  • browser type

  • device information

  • pages visited

  • website usage statistics

  • cookies and analytics data

 

3. How We Collect Information

We may collect information when customers:

  • purchase products from our vending machines

  • submit support or refund requests

  • contact us via website, email, or phone

  • interact with QR codes or support portals

  • use our website

Information may also be collected automatically through website analytics tools and payment systems.
 

4. Why We Collect Information

We collect personal information for purposes including:

  • processing support and refund requests

  • verifying transactions

  • operating and servicing vending machines

  • customer communication

  • fraud prevention

  • payment reconciliation

  • improving services and machine performance

  • complying with legal obligations
     

5. Payment Information

Card payments may be processed by third-party payment providers and acquiring banks.

We do not store:

  • full payment card numbers

  • PIN numbers

  • card security codes (CVV/CVC)

Customers should never submit full payment card details through support forms or email.

Transaction records and partial card details may be retained for verification and fraud prevention purposes.
 

6. Disclosure of Information

We may disclose information to:

  • payment processors and financial institutions

  • vending technology providers

  • IT and website service providers

  • professional advisers

  • regulatory authorities where legally required

We do not sell customer personal information to third parties.
 

7. Website Analytics & Cookies

Our website may use cookies and analytics technologies to:

  • improve website functionality

  • understand website usage

  • monitor website performance

  • assist with troubleshooting and security

Users may disable cookies through their browser settings, although some website functions may be affected.
 

8. Data Security

We take reasonable steps to protect personal information from:

  • misuse

  • interference

  • unauthorised access

  • disclosure

  • loss

Security measures may include:

  • restricted system access

  • secure hosting environments

  • password protection

  • payment provider security controls

However, no internet transmission or electronic storage method can be guaranteed completely secure.
 

9. Retention of Information

We retain information only for as long as reasonably necessary for:

  • operational purposes

  • dispute resolution

  • fraud prevention

  • accounting and legal compliance

Information no longer required may be securely deleted or de-identified.
 

10. Access & Correction

Customers may request access to personal information we hold about them and request corrections where information is inaccurate or incomplete.

Requests may be submitted using the contact details below.

We may require verification of identity before releasing information.
 

11. Marketing Communications

We may occasionally contact customers regarding:

  • support matters

  • operational updates

  • service-related communications

We will not send unsolicited marketing communications where prohibited by law.

Customers may opt out of marketing communications where applicable.
 

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites.
 

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on our website and take effect upon publication.
 

14. Contact Us

Privacy enquiries, access requests, or complaints may be directed to:

Iconic Vending

or via the contact details published on our website or vending machines.
 

15. Australian Privacy Law

This Privacy Policy is governed by the laws of Australia, including the Privacy Act 1988 (Cth).

Nothing in this policy excludes rights or obligations under applicable Australian law.

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