Refund Claim

Why Your Digital Wallet Card Number Looks Different

When you pay using Apple Pay or Google Wallet, your phone does not usually transmit your actual physical card number to the payment network.

Instead, your bank creates a secure “digital card” or “device account number” specifically for your phone or smartwatch. This is a security feature designed to help protect your real card details from fraud and data breaches.

As a result:

receipts and payment processors may show a different card number

• refunds or transaction lookups may require the digital wallet card details instead of the physical card

• the last 4 digits shown in Apple Pay or Google Wallet may not match the plastic card in your wallet
   

This is completely normal and is part of how mobile wallet security works.

Finding Your Apple Pay Device Card Number (iPhone)

On iPhone:

Open the Wallet app

1. Tap the card you used

2. Tap the ••• (three dots) in the top-right corner

3. Select Card Details

4. Locate:

• Device Account Number

• or the displayed last 4 digits

These are the details commonly seen by payment providers and vending systems when using Apple Pay.
 

Important Note - For privacy and security reasons:

• full card numbers are never visible in Apple Pay or Google Wallet

• payment providers typically only see the virtual/device number

• banks control the mapping between your physical card and digital wallet token

Finding Your Google Wallet / Google Pay Card Number (Android)

On Android:

Open the Google Wallet app

1. Tap the card you used

2. Tap Card details or the ••• menu

3. Locate:

• Virtual Account Number

• or the displayed last 4 digital
   

These may differ from the physical card printed on your bank card.
 

Important Note - For privacy and security reasons:

• full card numbers are never visible in Apple Pay or Google Wallet

• payment providers typically only see the virtual/device number

• banks control the mapping between your physical card and digital wallet token